FAQ

If you don't find an answer to your question, please feel free to contact us and we will respond as soon as possible!

Laptop Skin Stickers

Here is a video of how to apply our laptop skin stickers. In addition, we will include an instruction card with every order to make the application process easy for you.

Click for Application Videos

We use premium quality sticker for our products and our unique printing process ensures that the ink is permanent. Our laptop skin stickers are waterproof and scratch resistant and can last for years with some expected wear and tear due to usage.

Yes! Our laptop skin stickers are waterproof and scratch resistant.

Our laptop skin stickers are not compatible with alcohol and some ink will come off.

Ordering and Shipping

Once an order is placed, there is a 24-48 hour processing time. We do our best to get orders shipped out as quickly as possible. When an order is shipped, we will send you an update and provide tracking information.

Typically most domestic orders will arrive within 5-7 business days.

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office, we have no control over how long the package will take to arrive. For that reason, we are not liable or responsible for any delays, re-routes, or failed deliveries of your package.

However, we always want to make sure you receive the order that you paid for so please contact us at info@nekoty.com if you ever have any concerns with the status of your order.

Yes! We currently ship to these countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam.

IMPORTANT - Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

International orders can take anywhere from 7-28+ days to arrive once shipped. We will send you an email containing your tracking number once your shipping label has been created.

We understand that international shipping prices can be expensive and we want you to know that we do our best to provide affordable shipping prices.

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.

Nekoty, LLC has partnered with ROUTE shipping insurance to offer premium package protection service for a nominal fee. We do our best to offer the best shipping option available at affordable rate for you, and ROUTE will provide tracking and package protection in case your order is lost or damaged. ROUTE allows us to keep shipping costs stable and affordable for you.

IMPORTANT - This protection is included in your cart by default. By removing this from your cart at checkout, you assume all responsibility for your order once shipped, and we cannot replace or refund in the case of a lost or damaged package.For complete details of coverage visit https://route.com/insurance

Route is super easy - if your package is missing or damaged, they make it simple to file a claim and get reimbursement or a replacemtn package fast!

They also provide an enhanced notification and tracking experience where you can track your order shipping progress on a map.

LASTLY - this doesn't mean we are shrugging off all responsibilities if you have an issue! We will definitely be there for any issues and we strive to ensure that you have a great experience shopping with us.

If you notice that your address is incorrect after the order has already been placed, please email us immediately at info@nekoty.com so we can adjust it before shipping out your order.

Returns & Refunds

IMPORTANT - please double check your laptop model before placing an order for laptop skin sticker.

We only accept returns on our laptop skin sticker if the sticker has not been used. Once the sticker is peeled and used, we won't be able to issue any return or refund.

If you bought the wrong model for your laptop or if you do not like the design, we do offer full return and refund on your order at no additional charge.

Yes! You can cancel an order at anytime as long as the order has not been shipped yet. Once it is shipped and handed over to postal service, we are unable to have it send back to us.